Refund and Exchange Policy for GYM MANGA
Overview
At GYM MANGA, we strive to provide high-quality anime-inspired gym wear that meets your expectations. If you are not entirely satisfied with your purchase, we’re here to help.
Returns and Exchanges
• Eligibility: You have 14 days from the date of delivery to initiate a return or exchange. To be eligible, items must be unused, in their original condition, with all tags attached.
• Process: To request a return or exchange, please contact our customer service team at returns@gymmanga.com within the 14-day window. Include your order number and the reason for the return or exchange.
• Shipping Costs: Customers are responsible for return shipping costs. For exchanges, a standard shipping fee of €9 will apply to send the replacement item.
Refunds
• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days to the original method of payment.
• Shipping Fees: Original shipping fees are non-refundable.
Damaged or Defective Items
• Reporting: If you receive a defective or damaged item, please notify us within 7 days of delivery at support@gymmanga.com with your order number and a description of the issue.
• Resolution: We will arrange for a replacement or issue a store credit upon verification of the defect or damage.
Non-Returnable Items
Certain items are exempt from being returned, including:
• Gift cards
• Sale items (all sales are final on discounted merchandise)
International Orders
For international returns, customers are responsible for return shipping costs, including any customs duties or taxes.
Contact Us
For any questions regarding our refund and exchange policy, please contact us at info@gymmanga.com.